SMS Program Terms
1. Program name and operator
LeadPilot AI Lead Alerts & Appointment Messaging. Operated by LeadPilot AI LLC, a New Jersey limited liability company. Contact: mike@useleadpilotai.com.
LeadPilot AI provides an AI receptionist to home-service contractors (HVAC, plumbing, electrical, roofing). Messages are sent from phone numbers we operate on behalf of a specific contractor business, and every message identifies that business by name.
This is not a marketing program. We send no promotional, advertising, or solicitation messages of any kind, and we never message a phone number obtained from a purchased, rented, or third-party list.
2. Who receives messages, and how each one consents
A. Business owners (our paying clients)
A contractor becomes a client by signing a written services agreement with LeadPilot AI. That agreement contains the following consent provision, which the owner accepts by signature, and which lists the mobile number they designate for alerts:
I agree to receive SMS notifications from LeadPilot AI at the mobile number I provide, about leads, appointments, and account activity on my own account. Message frequency varies with my call volume. Message and data rates may apply. Reply STOP to opt out, HELP for help. See useleadpilotai.com/privacy and useleadpilotai.com/sms.
Consent is recorded against the client account with the date of signature. No owner number is enrolled without that signed provision. The owner may name additional staff numbers; the owner is responsible for obtaining that staff member's agreement before adding them, and each added number can reply STOP independently.
B. Consumers who contact one of our clients
A consumer is only ever messaged after that consumer initiates contact with the contractor business. There are two paths, and no other:
- Verbal consent on a phone call the consumer placed. The consumer dials the contractor's business number and speaks with our AI assistant. The assistant asks, in plain language: “Is it okay if I text you a confirmation at this number? Message and data rates may apply, and you can reply STOP any time to opt out.” We send messages only if the consumer answers yes. The question and the answer are captured in the call recording and transcript, which are retained as the consent record.
- The consumer texts us first. A consumer who sends an inbound SMS to a business number we operate has opted in to a reply. We reply only within that conversation.
We do not text a consumer who has not called or texted the business. We do not text a consumer who declined the verbal request. There is no web form, list upload, or purchased-data path into this program.
3. What we send
| Message type | Recipient | Trigger |
|---|---|---|
| New lead alert | Business owner | A call to their business is answered and a lead is captured |
| Emergency lead alert | Business owner | A caller reports an urgent condition (gas leak, no heat, flooding) |
| Overnight digest | Business owner | Summary of calls received while the business was closed |
| Appointment confirmation | Consumer | The consumer booked an appointment during their own call |
| Post-call follow-up | Consumer | The consumer called, consented to a text, and did not book — one message, then the conversation is left to them |
| Conversation reply | Consumer | A reply inside a thread the consumer started |
Sample messages
Business owner:
[Ace Plumbing] New call lead: Dana R (555-555-0134) — water heater leak, urgency high. Booked Tue 9:00 AM. Reply STOP to opt out, HELP for help. Msg&data rates may apply.
Consumer, after booking on a call they placed:
Hi Dana, your water heater repair appointment with Ace Plumbing is confirmed for Tuesday, August 5 at 9:00 AM. Reply STOP to opt out.
Consumer, after a call that did not result in a booking:
Hi Dana, thanks for calling Ace Plumbing about a water heater repair. We'd still love to help - reply to this text or call us back and we'll find a time that works. Reply STOP to opt out.
4. Message frequency
Frequency varies and is driven entirely by activity, not by a schedule. Business owners receive roughly one message per inbound call to their business. Consumers receive at most one confirmation or one follow-up per call they place, plus any replies inside a conversation they started. We send no recurring or scheduled broadcast messages.
5. Cost
LeadPilot AI does not charge for messages. Message and data rates may apply under your own plan with your mobile carrier.
6. How to stop messages (opt out)
Reply STOP to any message. We also honor STOPALL, UNSUBSCRIBE, CANCEL, QUIT, and END. You will receive one confirmation that you have been unsubscribed, and no further messages from that business number. Opt-outs are recorded in our own systems, keyed to your phone number, so they survive any change of the sending number.
To resume, reply START or UNSTOP. You may also email mike@useleadpilotai.com to be removed.
7. How to get help
Reply HELP to any message for support contact details, or email mike@useleadpilotai.com.
8. Carriers and delivery
Carriers are not liable for delayed or undelivered messages. Delivery is not guaranteed. Message delivery depends on your carrier and handset.
9. Privacy and consent data
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Full detail on what we collect and why: Privacy Policy. Site terms: Terms of Use.
Messages are transmitted using Twilio as our messaging provider, acting as a service provider under our instruction. Consent records are not sold, rented, or shared.