Support
1. Contact us
Email mike@useleadpilotai.com for any question about your account, a message you received, or the service generally. We aim to respond within one business day.
LeadPilot AI LLC, a New Jersey limited liability company. Monmouth County, New Jersey, USA.
2. SMS messaging program
LeadPilot AI operates an AI call-answering and appointment-booking service for home service businesses. Every text we send is transactional: it follows from a call you placed to a business that uses LeadPilot AI, from a text you sent that business first, or from your own LeadPilot AI account. We do not send marketing or promotional texts, and we do not buy, rent, or share number lists.
The complete program disclosure — every opt-in path, message type, sample message, frequency, and opt-out keyword — is on our SMS Program Terms page. The summary below covers the essentials; that page is the authoritative version.
How you opt in
On a call you placed, our AI assistant asks you directly, right after you give your phone number: “Is it okay if I text you at this number about your appointment? You'd get appointment updates from [business name]. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to unsubscribe.” Only a clear yes opts you in. Giving your number is not by itself consent, and if you say no — or say nothing — we do not text you. Your answer is stored against your number and checked before every message we send you.
Separately, if you text one of these business numbers first, you have opted in to a reply within that conversation.
Appointment confirmations and reminders
If you booked an appointment on a call you placed and agreed to be texted, you receive a confirmation of that booking, and up to two reminders before it — about 24 hours ahead and again about 2 hours ahead. A reminder may include a link to confirm the appointment. We do not add you to any list, and replying STOP stops them.
Call follow-ups
If you called a phone line operated by LeadPilot AI on behalf of a business, agreed to be texted, and did not book an appointment, you may receive a single follow-up text inviting you to call back so the business can help. You receive at most one follow-up per call, we do not add you to any list, and replying STOP stops them.
Replies to a text you sent
If you text one of these business numbers something we cannot act on automatically, you get one reply pointing you to the phone line, at most once every four hours. We reply only inside the conversation you started.
Lead alerts to business owners
If you are a LeadPilot AI account holder, you receive operational alerts at the mobile number you supplied during onboarding: new inbound call leads, urgent or emergency leads, and periodic summaries of calls received. Frequency depends on how many calls your business receives.
3. Opting out and getting help
Reply STOP to any message to stop receiving texts from that number. You will receive one confirmation that you have been unsubscribed, and no further messages after that. Reply HELP for assistance, or email mike@useleadpilotai.com.
Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
Business owners: opting out with STOP stops all texts to that number, including urgent and emergency lead alerts. If you want to change which alerts you receive rather than stop them entirely, email us instead.
4. Calls and recordings
Calls answered by LeadPilot AI may be recorded, and the AI assistant identifies itself as an AI when asked. Details on what we collect and how long we keep it are in our privacy policy.